Help Centre

How can we help?

Answers to the questions we hear most about sizing, payment, delivery and returns. Can't find yours? We're happy to help.

Ordering & sizing

How do I know what size to order?
Every readymade style has a size guide with shirt, maxi and trouser measurements in inches, and a Size Guide link on the product page. Pakistani suit sizing differs from UK high-street sizing, so measure your bust, waist and hip and compare them with the chart rather than going by your usual dress size. If you're between two sizes, the larger one is usually the safer choice. Not sure? contact us with the style and your measurements and we'll help.
What's the difference between readymade and unstitched?
Readymade suits arrive stitched, in sizes XS to XL, ready to wear. Unstitched suits are the same design as uncut fabric, which you take to your own tailor to be made to your measurements. Most styles are offered both ways, so you'll see sizes and an Unstitched option on the product page. The price can differ by size, and it updates when you choose one.
Why does the price change when I pick a size?
Each size is priced separately: an unstitched set usually costs less than the stitched version. The product page opens on Unstitched where it's available, and the price shown always matches the size you've selected.
What's included in a suit?
The description on each product page lists exactly what comes with the outfit (for example shirt, trousers and dupatta). Please check it before you order.
Are unstitched suits made to order?
No. Unstitched suits are sold as fabric pieces ready for your own tailor. If you'd like stitching or alterations, please contact us to ask what's possible.
Will the colour match the photos?
We photograph our outfits as accurately as we can, but colours can look slightly different on different screens, and embroidery or fabric detail can vary a little between pieces. If a colour is important to you, contact us and we'll be happy to help.
Do I need an account to order?
No. You can check out as a guest, or create an account to track your orders and save your details for next time.

Payment & currency

Which payment methods do you accept?
You can pay by debit or credit card, or with PayPal. Payments are processed securely by Stripe and PayPal, so we never see or store your full card details.
Which currency will I be charged in?
Prices are shown in your local currency, and you pay in that currency, so the total at checkout is what's charged. You can change the currency from the selector at the top of the page. If PayPal can't take your currency, we'll show you the amount in the currency we'll charge before you confirm. Your bank may add its own fees or use its own exchange rate.
Is it safe to pay on your site?
Yes. Checkout uses encryption (HTTPS), and card payments are handled by Stripe and PayPal's secure systems rather than on our site.

Delivery

How much is delivery?
UK standard delivery is £4.95, and free on UK orders over £100. For other countries, the delivery options, price and any free-delivery threshold are shown at checkout, in your currency, before you pay. Full delivery details.
How long will my order take?
UK orders usually arrive in 3–5 working days. Orders placed before 12pm on a working day are normally dispatched the same day. International delivery times vary by country.
Do you deliver outside the UK?
Yes, we deliver to many countries, including Pakistan. Choose your delivery country at checkout to see the options and price. Import duties or local taxes may be charged by the destination country and are payable by you.
How do I track my order?
Sign in and go to My Orders to see your order history and status.

Returns & refunds

Can I return an item?
Yes. Items you haven't cut, altered or worn can be returned within 15 days of delivery, in their original condition and packaging. Unstitched suits that have been cut or altered can't be returned unless faulty or we sent the wrong item. Returns policy.
How do I start a return?
Please contact us with your order number and the items you'd like to return. We'll confirm the returns address and what to include. We recommend a tracked postal service, as we can't refund parcels lost in the post.
When will I get my refund?
Once we've received and checked your return, we refund your original payment method within 14 days, in the currency you paid in. Your bank may take a few more days to show it.
What if my order arrives faulty or wrong?
Please contact us as soon as you can with your order number and a photo, and please don't cut or alter the item first. We'll arrange a replacement or a full refund, including delivery costs. Faulty items.

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